Privacy Policy

1. Collection and Use of Personal Information

1.1. What Information We Collect

GENESIS REAL ESTATE AFRICA collects personal information that you voluntarily provide to us through our website and other communication channels. This information may include, but is not limited to, your full name, contact details (such as email address, phone number, and physical address), property preferences, employment details, and any other information you choose to provide.

To ensure compliance with the Cyber and Data Protection Act (Chapter 12:07) of Zimbabwe, as well as other applicable laws, we collect personal data under the following circumstances and conditions:

• Voluntary Submission: Information that you provide directly, such as when you fill out forms, register for services, or communicate with us through email or other means. By submitting this information, you consent to its collection and processing for the purposes described in this Privacy Statement.
• Third-Party Sign-Ins: If you register or log in to our website using a third-party single sign-in service (e.g., LinkedIn, Google), we collect the information that you permit the social media provider to share with us, such as your name and email address. The extent of information shared depends on your privacy settings with the social media provider, and you are encouraged to review their privacy policies.
• Implicit Data Collection: In addition to voluntary submission, we may collect information through implicit actions on our website, such as browsing behaviour and interaction with our digital properties. This can include IP addresses, device information, and cookies. While cookies are typically used to enhance user experience, by navigating our site, you implicitly consent to their use.

Legal Grounds for Processing:

We process personal information based on the following legal grounds:

• Consent: Your explicit consent to process your personal data for specific purposes. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Legitimate Interests: Processing is necessary for the purposes of legitimate interests pursued by GENESIS REAL ESTATE AFRICA or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
• Legal Obligations: Compliance with legal obligations to which GENESIS REAL ESTATE AFRICA is subject
• Data Minimization and Retention: We adhere to the principle of data minimization and only collect personal information that is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed. Personal data will be retained for as long as necessary to fulfil the purposes outlined in this Privacy Statement, or as required by law or regulation.

1.2. The Legal Grounds We Have to Use Your Personal Information

GENESIS REAL ESTATE AFRICA processes personal information under various legal grounds to ensure compliance with the Cyber and Data Protection Act (Chapter 12:07) of Zimbabwe, as well as other applicable laws and regulations. These legal grounds include:

• Consent: We obtain your explicit consent to process your personal information for specific purposes. Consent is typically obtained when you voluntarily provide your data through our website, register for our services, or communicate with us. You have the right to withdraw your consent at any time by contacting us at Unsubscribe [ @ ] GenesisRealEstateAfrica.com, without affecting the lawfulness of processing based on consent before its withdrawal.
• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering into a contract. This includes using your personal information to provide you with the services you have requested, such as property listings and updates.
• Legal Obligations: We process personal information to comply with legal obligations to which GENESIS REAL ESTATE AFRICA is subject. This includes fulfilling statutory and regulatory requirements, such as those related to anti-money laundering and fraud prevention.

Legitimate Interests: Processing is necessary for the purposes of legitimate interests pursued by GENESIS REAL ESTATE AFRICA or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Legitimate interests include:

• Business Operations: Ensuring the efficient operation of our business, including managing and improving our services.
• Marketing and Communications: Sending you information about our services and events that may be of interest to you, provided you have not opted out of such communications.
• Security and Fraud Prevention: Protecting our systems and services against unauthorised access and misuse.

Vital Interests: In rare cases, processing may be necessary to protect your vital interests or those of another person. This is typically applicable in emergency situations where your safety or well-being is at risk.

Public Interest: Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in GENESIS REAL ESTATE AFRICA.

Data Minimization and Purpose Limitation: We adhere to the principles of data minimization and purpose limitation, ensuring that personal information is processed only for the purposes explicitly stated at the time of collection. Any further processing of personal data for a purpose other than that for which it was initially collected will be done in accordance with applicable laws and regulations, and where necessary, with your consent.

1.3. Automatic Collection of Personal Information

GENESIS REAL ESTATE AFRICA and its service providers use various technologies to automatically collect certain types of information whenever you visit our website or interact with our online services. This automatic collection allows us to enhance your online experience, improve the functionality and performance of our website, and measure the effectiveness of our marketing efforts.

Technologies Used:

• Cookies: Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and enhance your browsing experience. By using our website, you consent to the use of cookies as described in this Privacy Statement. You can manage your cookie preferences through your browser settings, although disabling cookies may affect the functionality of our website.
• Web Beacons: Web beacons (also known as pixel tags or clear GIFs) are tiny graphics with a unique identifier that track your online movements. They help us understand user behaviour, such as whether you have opened an email or visited a specific page. This information is used to improve our services and marketing campaigns.
• Log Files: Log files record activities on our website and collect data such as your IP address, browser type, internet service provider (ISP), referring/exit pages, and date/time stamps. This information is used for analytical purposes to track user movement around the site, gather demographic information, and ensure the security of our services.
• Device and Browsing Information: We collect information about the device you use to access our website, including hardware model, operating system, browser type, and unique device identifiers. We also collect information about your browsing behaviour, such as pages visited, time spent on each page, and links clicked.

Purposes of Automatic Data Collection:

• Enhancing User Experience: Customising your experience based on your preferences and usage patterns.
• Website Performance: Monitoring and improving the functionality and performance of our website.
• Marketing Effectiveness: Measuring the success of our marketing campaigns and tailoring advertising to your interests.
• Security: Detecting and preventing fraudulent activities and security breaches.

Legal Grounds for Automatic Data Collection:

• Legitimate Interests: The processing of automatically collected data is necessary for the legitimate interests pursued by GENESIS REAL ESTATE AFRICA, such as improving our website and services, and ensuring their security.
• Consent: By using our website, you consent to the automatic collection and processing of your personal information as described in this Privacy Statement. You can manage your consent through your browser settings or by using opt-out mechanisms where available.

Data Minimization and Retention: We strive to minimise the amount of data collected automatically and retain it only for as long as necessary to fulfil the purposes outlined in this Privacy Statement, or as required by law.

1.3.1. IP Addresses
An IP address is a unique number assigned to your device whenever you access the internet. GENESIS REAL ESTATE AFRICA collects IP addresses for various purposes, including but not limited to IT security, system diagnostics, and trend analysis. The collection and use of IP addresses are essential to ensure the security and functionality of our website and to enhance user experience.

Purposes for Collecting IP Addresses:

• IT Security and Fraud Prevention: IP addresses are used to detect and prevent unauthorised access, hacking attempts, and other security threats. By monitoring IP addresses, we can identify suspicious activities and protect our systems from potential breaches.
• System Diagnostics: IP addresses help us troubleshoot technical issues, monitor server performance, and ensure the smooth operation of our website. They provide insights into the geographic distribution of our users, enabling us to optimise our services for different regions.
• Trend Analysis and Usage Statistics: We use IP addresses to analyse website traffic patterns, user behaviour, and demographic information. This data helps us understand how users interact with our website, identify popular content, and make data-driven decisions to improve our services.
• Marketing and Personalization: Although IP addresses do not directly reveal personal information, they can be used in conjunction with other data to tailor marketing efforts and personalise user experiences. By understanding the general location and browsing habits of our users, we can deliver more relevant content and advertisements.

Legal Grounds for Processing IP Addresses:

• Legitimate Interests: The processing of IP addresses is necessary for the legitimate interests pursued by GENESIS REAL ESTATE AFRICA, including ensuring website security, improving our services, and conducting business analytics.
• Consent: By using our website, you consent to the collection and processing of your IP address as described in this Privacy Statement. You can manage your consent through your browser settings or opt-out mechanisms where available.
• Data Minimization and Retention: We strive to minimise the collection of IP addresses and retain them only for as long as necessary to fulfil the purposes outlined in this Privacy Statement, or as required by law. The data is anonymized and aggregated wherever possible to protect user privacy.

1.3.2. Cookies

Cookies are small text files stored on your device when you visit our website. GENESIS REAL ESTATE AFRICA uses cookies to enhance your browsing experience, analyse website traffic, and personalise content and advertisements. By using our website, you consent to the use of cookies as described in this Privacy Statement.

Types of Cookies We Use:

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable basic features such as page navigation and access to secure areas of the site. Without these cookies, the website cannot operate correctly.
• Performance Cookies: Performance cookies collect information about how visitors use our website, such as which pages are visited most often and if they receive error messages. This data helps us improve the website’s performance and user experience.
• Functionality Cookies: These cookies allow the website to remember choices you make, such as your username, language, or the region you are in. They provide enhanced, more personalised features.
• Targeting or Advertising Cookies: Targeting cookies are used to deliver content relevant to your interests. They also help measure the effectiveness of advertising campaigns. These cookies remember that you have visited a website and this information is shared with other organisations, such as advertisers.

Managing Your Cookie Preferences:

• You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or to notify you each time a cookie is set. Please note that disabling cookies may affect the functionality of our website.
• Implied Consent: By continuing to use our website without adjusting your browser settings to refuse cookies, you consent to our use of cookies as described in this Privacy Statement.

Legal Grounds for Using Cookies:

• Legitimate Interests: The use of cookies is necessary for the legitimate interests pursued by GENESIS REAL ESTATE AFRICA, including website functionality, performance enhancement, and targeted advertising.
• Consent: By using our website and not disabling cookies, you consent to our use of cookies as outlined in this Privacy Statement.

Data Minimization and Retention:

• We aim to minimise the data collected through cookies and retain it only for as long as necessary to fulfil the purposes outlined in this Privacy Statement or as required by law.

1.3.3. Google Analytics

GENESIS REAL ESTATE AFRICA uses Google Analytics to gather data about how users interact with our website. This service helps us understand website traffic patterns and user behaviour, enabling us to improve our online services and marketing strategies. The use of Google Analytics involves the collection of data through cookies and similar technologies.

Data Collected by Google Analytics:

• User Interactions: Google Analytics collects information about your interactions with our website, including pages visited, time spent on each page, click-throughs, and other usage data. This data helps us analyse how users navigate our site and identify areas for improvement.
• Device and Browser Information: Information such as your device type, operating system, browser type, and screen resolution is collected to understand the technical environment of our users. This helps us optimise our website for different devices and browsers.
• IP Addresses: Google Analytics collects IP addresses to determine the geographical location of users. This data is used to understand where our users are accessing the site from, enabling us to tailor content and services to different regions.

Purpose of Using Google Analytics:

• Website Performance: Monitoring and improving the performance of our website to ensure a seamless user experience.
• User Behaviour Analysis: Understanding how users interact with our site to make data-driven decisions for site enhancements.
• Marketing Optimization: Measuring the effectiveness of our marketing campaigns and optimising them based on user behaviour data.

Legal Grounds for Using Google Analytics:

• Legitimate Interests: The use of Google Analytics is necessary for the legitimate interests pursued by GENESIS REAL ESTATE AFRICA, such as improving our website's performance and enhancing user experience.
• Consent: By using our website, you consent to the collection and processing of your data by Google Analytics as described in this Privacy Statement. You can manage your consent through your browser settings or by using the Google Analytics Opt-out Browser Add-on.

Data Minimization and Retention:

• We strive to minimise the data collected through Google Analytics and retain it only for as long as necessary to fulfil the purposes outlined in this Privacy Statement, or as required by law.

Opt-Out Mechanism:

• To provide you with more control over how your data is collected, Google offers the Google Analytics Opt-out Browser Add-on. This add-on prevents Google Analytics from collecting data about your website visits. Note that using this add-on will not prevent information from being sent to the website itself or to other web analytics services.

1.3.4. Web Beacons

Web beacons, also known as pixel tags or clear GIFs, are small, invisible graphic images embedded in emails, web pages, or other online content. GENESIS REAL ESTATE AFRICA uses web beacons to collect certain information about your interactions with our digital properties. This information helps us understand user behaviour, measure the effectiveness of our marketing efforts, and improve our services.

Information Collected by Web Beacons:

• Email Open Rates: Web beacons track whether you open our emails and the subsequent actions you take. This information helps us measure the effectiveness of our email campaigns and understand your engagement with our content.
• Page Visits and Navigation: Web beacons track the pages you visit on our website, how long you stay on each page, and the links you click. This data helps us analyse user behaviour and optimise our website’s navigation and content layout.
• Device and Browser Information: Information about the device you use to access our website, including hardware model, operating system, browser type, and screen resolution, is collected. This helps us optimise our website for different devices and browsers.
• IP Addresses and Geolocation: Web beacons can collect your IP address to determine your approximate location. This helps us understand where our users are accessing the site from and tailor content and services to different regions.

Purposes of Using Web Beacons:

• Email Campaign Effectiveness: Measuring open rates and user engagement with email content.
• Website Optimization: Analysing page visits and user navigation to improve site layout and content.
• Marketing Personalization: Tailoring marketing efforts based on user behaviour and location data.
• Security and Fraud Prevention: Detecting and preventing unauthorised access and ensuring the integrity of our systems

Legal Grounds for Using Web Beacons:

• Legitimate Interests: The use of web beacons is necessary for the legitimate interests pursued by GENESIS REAL ESTATE AFRICA, such as improving our marketing efforts and enhancing user experience.
• Consent: By interacting with our emails and website, you consent to the collection and processing of your data by web beacons as described in this Privacy Statement. You can manage your consent through your email settings or browser settings.

Data Minimization and Retention:

• We strive to minimise the data collected through web beacons and retain it only for as long as necessary to fulfil the purposes outlined in this Privacy Statement, or as required by law.

1.3.5. Location-Based Tools

GENESIS REAL ESTATE AFRICA utilises location-based tools to collect and process geographical location data from your device. This information helps us provide location-specific services, enhance user experience, and deliver relevant content and advertisements tailored to your location.

Information Collected by Location-Based Tools:

• Geographical Location: We collect data about the geographical location of your device, which may include latitude, longitude, and altitude, as well as the time the location information was recorded. This helps us understand where our users are accessing our services from and tailor our offerings accordingly.
• Device and Connection Information: Information about your device, such as hardware model, operating system, and network connection type, is collected alongside location data to ensure the accuracy and reliability of the location-based services.
• Usage Patterns and Preferences: We analyse how you interact with our location-based services, including which features you use and how often you use them. This helps us improve our services and provide more relevant content.

Purposes of Using Location-Based Tools:

• Enhancing User Experience: Customising content and services based on your location to provide a more personalised experience.
• Marketing Personalization: Delivering advertisements and promotions that are relevant to your geographical location.
• Service Optimization: Understanding how users in different locations interact with our services to optimise and improve our offerings.
• Security and Fraud Prevention: Detecting and preventing fraudulent activities by monitoring location-based access patterns.

Legal Grounds for Using Location-Based Tools:

• Legitimate Interests: The processing of location data is necessary for the legitimate interests pursued by GENESIS REAL ESTATE AFRICA, including enhancing user experience, providing personalised content, and ensuring the security of our services.
• Consent: By using our location-based services, you consent to the collection and processing of your location data as described in this Privacy Statement. You can manage your consent through your device settings or opt-out mechanisms where available.

Data Minimization and Retention:

• We strive to minimise the data collected through location-based tools and retain it only for as long as necessary to fulfil the purposes outlined in this Privacy Statement, or as required by law.

Opt-Out Mechanism:

• You can disable location-based services at any time through your device settings. Please note that disabling location services may affect the functionality of our location-based offerings

1.4. Social Media Widgets and Applications

GENESIS REAL ESTATE AFRICA websites include functionality to enable sharing and interaction via third-party social media applications, such as the Facebook Like button, Twitter share button, and LinkedIn widgets. These social media applications collect and use information regarding your use of our websites, facilitating a seamless social experience and improving our engagement metrics.

Information Collected by Social Media Widgets:

• User Interaction Data: Social media widgets collect data about your interactions with our website, such as pages visited, content liked or shared, and comments made. This information helps us understand user engagement and tailor our content accordingly.
• Profile Information: When you use social media widgets, the social media platforms may share certain profile information with us, such as your name, profile picture, and contact details, depending on your privacy settings on those platforms.
• Browsing Data: Social media widgets can track your browsing behaviour across different websites, providing us with insights into your interests and preferences.

Purposes of Using Social Media Widgets:

• Enhancing User Experience: Providing seamless social interactions and personalised content based on your social media activity.
• Marketing Optimization: Leveraging social media data to refine our marketing strategies and deliver more relevant advertisements.
• User Engagement: Understanding user behaviour to improve website content and engagement metrics.
• Security and Fraud Prevention: Monitoring social media interactions to detect and prevent fraudulent activities.

Legal Grounds for Using Social Media Widgets:

• Legitimate Interests: The processing of data collected through social media widgets is necessary for the legitimate interests pursued by GENESIS REAL ESTATE AFRICA, such as improving user experience and marketing effectiveness.
• Consent: By using our website and interacting with social media widgets, you consent to the collection and processing of your data as described in this Privacy Statement. You can manage your consent through your social media account settings.

Data Minimization and Retention:

• We aim to minimise the data collected through social media widgets and retain it only for as long as necessary to fulfil the purposes outlined in this Privacy Statement, or as required by law.

Opt-Out Mechanism:

• You can manage your privacy settings on the respective social media platforms to control the information shared through widgets. Disabling social media widgets may affect the functionality of our website’s social features.

1.5. Children

GENESIS REAL ESTATE AFRICA understands the importance of protecting children’s privacy, especially in an online environment. Our websites are not intentionally designed for or directed at children under the age of 18. It is our policy never to knowingly collect or maintain information about anyone under the age of 18, except as part of an engagement to provide professional services with the consent of a parent or guardian.

Collection and Use of Children's Information:

• Intentional Non-Collection: We do not intentionally collect personal information from children under 18. If it is discovered that we have inadvertently collected personal information from a child under 18, we will delete such information from our records promptly.
• Parental Consent: In situations where services may involve children under 18, we ensure that consent is obtained from a parent or guardian. This includes professional services where minors are involved as part of family-related transactions.
• Compliance with Laws: We comply with all applicable laws regarding the collection, use, and disclosure of children’s personal information. This includes adherence to the Cyber and Data Protection Act (Chapter 12:07) of Zimbabwe.
• Educational and Marketing Exceptions: In educational or marketing contexts where minors might interact with our services under supervision, we implement measures to ensure their data is protected, and consent is obtained where necessary.

Parental Rights:

• Access and Correction: Parents or guardians have the right to access and correct their child’s personal information. Requests can be made by contacting us at Privacy [ @ ] GenesisRealEstateAfrica.com.
• Data Deletion: Parents or guardians can request the deletion of their child's personal information by contacting us at Privacy [ @ ] GenesisRealEstateAfrica.com. We will make reasonable efforts to comply with such requests promptly.

Security Measures:

• We implement appropriate security measures to protect the personal information of children from unauthorised access, disclosure, alteration, or destruction.

2. Sharing and Transfer of Personal Information

2.1. Transfer within the Network of GENESIS REAL ESTATE AFRICA Firms

GENESIS REAL ESTATE AFRICA shares personal information within its network of firms as part of national and international engagements. This includes related entities and other GENESIS REAL ESTATE AFRICA firms, where necessary or desirable to meet legal, regulatory, and business requirements. The sharing of personal information within our network is essential to provide comprehensive services and maintain the efficiency of our operations.

Purposes of Internal Data Transfer:

• Service Provision: We transfer personal information within our network to provide you with the services you have requested. This includes facilitating property transactions, managing inquiries, and delivering related services.
• Operational Efficiency: Sharing personal information within our network ensures operational efficiency and continuity. This includes the use of shared IT systems, customer management platforms, and centralised support services.
• Compliance with Legal Obligations: We share personal information within our network to comply with legal and regulatory obligations. This includes performing client conflict checks, anti-money laundering (AML) checks, and other compliance-related activities.
• Risk Management and Fraud Prevention: Internal data transfer helps in managing risks and preventing fraud by ensuring that all network entities have access to necessary information.

Data Protection Measures:

• Standard Data Protection Clauses: We implement standard data protection clauses in contracts between network entities to ensure that personal information is protected consistently across all jurisdictions.
• Access Controls: Access to personal information within our network is limited to those who need it to perform their job functions. This minimises the risk of unauthorised access.
• Data Minimization and Retention: We adhere to data minimization principles and retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Statement or as required by law. Data retention periods may vary based on the nature of the information and the specific legal requirements in different jurisdictions.

2.2. Sharing of Information

GENESIS REAL ESTATE AFRICA may share your personal information with third parties, including our partners, under specific circumstances to ensure the delivery of our services and the fulfilment of legal and business requirements. The sharing of information is conducted under stringent conditions to protect your privacy while allowing us to maintain and improve our services.

Circumstances for Sharing Information:

• With Your Explicit Consent: We will share your personal information with third parties when you have explicitly given us your consent to do so. This consent can be withdrawn at any time by contacting us at Privacy [ @ ] GenesisRealEstateAfrica.com.
• Service Providers and Partners: We share your personal information with trusted third-party service providers and partners who perform services on our behalf. These services include payment processing, data analysis, marketing support, and customer service.
• Legal Obligations and Rights: We may disclose your personal information to comply with legal obligations, such as responding to subpoenas, court orders, and other legal processes. We may also share information to protect our legal rights and interests, or the safety of our users or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, we may transfer your personal information to the relevant third party. This includes any due diligence processes preceding such transactions.
• Collaborative Business Initiatives: We may share your information with partners for collaborative business initiatives, such as joint marketing campaigns or co-branded services, to provide you with better services and offers.

Data Protection Measures:

• Contracts with Third Parties: We enter into contracts with third-party service providers and partners to ensure they comply with data protection standards. These contracts include clauses on data security, confidentiality, and compliance with applicable laws.
• Access Controls and Security: We implement access controls and security measures to protect personal information during sharing. Access is restricted to those who need it for legitimate business purposes.
• Data Minimization and Retention: We adhere to the principle of data minimization, ensuring that only the necessary information is shared and retained only for as long as needed to fulfil the purposes outlined in this Privacy Statement or as required by law.

2.3. Transfers to Third Parties

GENESIS REAL ESTATE AFRICA may transfer your personal information to third parties under specific circumstances to ensure the provision of our services, compliance with legal requirements, and the facilitation of our business operations. The transfer of personal information to third parties is conducted with appropriate safeguards to protect your data.

Circumstances for Transferring Information to Third Parties:

• Service Providers and Contractors: We transfer personal information to third-party service providers and contractors who perform functions on our behalf. These functions include payment processing, data analytics, marketing services, IT support, and customer service.
• Business Partners: We may share personal information with business partners for collaborative business initiatives, joint marketing efforts, or co-branded services. This helps us provide you with enhanced services and offers.
• Legal and Regulatory Requirements: We transfer personal information to comply with legal obligations, such as responding to legal processes, subpoenas, court orders, and regulatory requests. We may also transfer data to protect our legal rights, prevent fraud, and ensure the safety of our users.
• Business Transactions: In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred to the involved parties as part of the transaction. This includes due diligence processes preceding such transactions.
• International Transfers: We may transfer personal information to third parties located in other countries for the purposes outlined in this Privacy Statement. When transferring data internationally, we implement appropriate safeguards, such as standard contractual clauses, to ensure data protection.

Data Protection Measures:

• Standard Contractual Clauses: We use standard contractual clauses and other legally approved mechanisms to ensure that personal information transferred to third parties is protected in accordance with applicable data protection laws.
• Access Controls and Security: We implement access controls and security measures to protect personal information during transfers. Access is restricted to those who need it for legitimate business purposes.
• Data Minimization and Retention: We adhere to data minimization principles and retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Statement, or as required by law. Data retention periods may vary based on the nature of the information and the specific legal requirements in different jurisdictions.

3. Choices

GENESIS REAL ESTATE AFRICA provides you with several choices regarding the collection, use, and sharing of your personal information. These choices allow you to manage your data privacy preferences while ensuring that you receive the full benefit of our services. By using our website and services, you implicitly consent to the practices outlined in this Privacy Statement, unless you explicitly opt out through the mechanisms provided.

Your Choices Include:

Consent for Communications:

• By providing your email address and other contact details, you consent to receive communications from us, including property listings, updates, and marketing materials. These communications are considered an integral part of the service we offer.
• Opt-Out Mechanism: You can opt out of these communications at any time by following the unsubscribe link in any email or by contacting us directly at Unsubscribe [ @ ] GenesisRealEstateAfrica.com.

Managing Subscriptions:

• If you are subscribed to particular services or communications, such as an e-newsletter, either intentionally or mistakenly, you can unsubscribe at any time by following the instructions included in each communication.
• Unsubscription Process: We will process your request promptly, although we may require additional information to verify your identity and ensure the accuracy of your request.

Cookie Preferences:

• You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or to indicate when a cookie is being sent. Disabling cookies may affect the functionality of our website.
• Implied Consent: By continuing to use our website without adjusting your browser settings to refuse cookies, you consent to our use of cookies as described in this Privacy Statement.

Access and Correction:

• You have the right to access and correct your personal information. Requests can be made by contacting us at Privacy [ @ ] GenesisRealEstateAfrica.com. We may ask for proof of identity and sufficient information about your interactions with us to locate your personal information.

Data Deletion:

• You can request the deletion of your personal information under certain circumstances by contacting us at Privacy [ @ ] GenesisRealEstateAfrica.com. We will make reasonable efforts to comply with such requests, provided they are consistent with applicable law and professional standards.

Security Measures:

• We implement appropriate security measures to protect your personal information when you exercise your choices. These measures include encryption, access controls, and regular security audits.

4. Your Rights

GENESIS REAL ESTATE AFRICA is committed to respecting your rights regarding the personal information we collect and process. These rights are in accordance with the Cyber and Data Protection Act (Chapter 12:07) of Zimbabwe and other applicable laws. Understanding and exercising these rights empowers you to take control of your personal data.

Your Rights Include:

• Right to Access: You have the right to request access to your personal information. This is sometimes referred to as a ‘Subject Access Request’. If we confirm that we hold your personal information, we will provide you with a copy of that data, free of charge. We may request proof of identity and sufficient information about your interactions with us to locate your data.
• Right to Correction: If the personal information we hold about you is incorrect or incomplete, you have the right to request correction or completion of your data. We will make reasonable efforts to comply with your request promptly.
• Right to Deletion: You have the right to request the deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent. Requests for deletion can be made by contacting us at Privacy [ @ ] GenesisRealEstateAfrica.com.
• Right to Restrict Processing: You have the right to request the restriction of processing your personal information if you contest the accuracy of the data, the processing is unlawful, or we no longer need the data for processing but you require it for legal claims. We will make reasonable efforts to comply with your request.
• Right to Data Portability: You have the right to request the transfer of your personal information to another organisation, or directly to you, in a structured, commonly used, and machine-readable format. This applies to data processed by automated means based on your consent or a contract.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or when processing is based on legitimate interests. If you object, we will cease processing your data unless we can demonstrate compelling legitimate grounds for the processing.
• Right to Withdraw Consent: If you have given your consent for the processing of your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Exercising Your Rights:

• You can exercise any of your rights by contacting us at Privacy [ @ ] GenesisRealEstateAfrica.com. We will make all reasonable and practical efforts to comply with your request, provided it is consistent with applicable law and professional standards. We may require proof of identity and sufficient information about your interactions with us to process your request.

Security Measures:

• We implement appropriate security measures to protect your personal information when you exercise your rights. These measures include encryption, access controls, and regular security audits.

5. Data Security and Integrity

GENESIS REAL ESTATE AFRICA is committed to protecting the security and integrity of your personal information. We implement a variety of security measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction. However, despite our best efforts, no security measures are completely infallible, and we cannot guarantee absolute security.

Security Measures Implemented:

• Access Controls: We restrict access to personal information to authorised personnel who need it for legitimate business purposes. Access controls include user authentication, role-based access permissions, and regular access reviews.
• Encryption: Personal information is encrypted both in transit and at rest using industry-standard encryption protocols. This helps protect your data from unauthorised interception and access.
• Regular Security Audits: We conduct regular security audits and assessments to identify vulnerabilities and improve our security posture. These audits are performed by internal teams and, where necessary, external experts.
• Incident Response Plan: We have an incident response plan in place to address potential security breaches promptly. This plan includes procedures for containment, investigation, notification, and remediation.
• Data Integrity Controls: We implement controls to ensure the integrity of personal information, including checksums, data validation protocols, and regular data integrity checks.

Data Minimization and Retention:

• We adhere to the principle of data minimization, ensuring that personal information is collected and retained only for as long as necessary to fulfil the purposes outlined in this Privacy Statement, or as required by law. Personal information will not be retained for more than 2 years unless necessary for compliance with legal obligations or legitimate business needs.

Your Role in Security:

• While we take significant measures to protect your personal information, security is a shared responsibility. We encourage you to take appropriate steps to protect your information, including using strong passwords, keeping your login credentials confidential, and being vigilant about phishing scams and other forms of online fraud.

6. Links to Other Sites

GENESIS REAL ESTATE AFRICA websites may contain links to other sites that are not operated by us. These links are provided for your convenience and to enhance your browsing experience. However, we do not have control over these external sites, and we are not responsible for their content, privacy policies, or practices. We encourage you to review the privacy policies of each site you visit.

Responsibilities for External Links:

• Content and Practices: GENESIS REAL ESTATE AFRICA is not responsible for the content, privacy policies, or practices of any third-party websites. The inclusion of a link to an external site does not imply our endorsement of the site or its content.
• Privacy Policies: External sites linked from our website have their own privacy policies, which may differ from ours. We strongly advise you to read the privacy policy of any site you visit to understand how your personal information is handled.
• Use of External Links: Your use of any external links provided on our website is entirely at your own risk. We recommend exercising caution and reviewing the privacy and security practices of any external site before providing personal information.
• No Endorsement: The inclusion of links to external sites does not signify our endorsement of such sites, their content, or their practices. These links are provided solely for informational purposes and your convenience.

Data Sharing with Linked Sites:

• We do not share your personal information with third-party sites linked from our website unless explicitly stated. Any data you provide to these external sites is subject to their privacy policies and practices.

Security Measures:

• While we strive to include links to reputable and secure sites, we cannot guarantee the security of any external site. We advise you to ensure that any site you visit from our links has adequate security measures in place to protect your information.

Your Role in Safe Browsing:

• It is important to practise safe browsing habits when using external links. Ensure that your device has up-to-date security software and be cautious about providing personal information on unfamiliar websites.

7. Changes to This Statement

GENESIS REAL ESTATE AFRICA reserves the right to modify this Privacy Statement at any time to reflect changes in our practices, legal requirements, or other operational, legal, or regulatory reasons. Any changes to this statement will be communicated to you through an appropriate channel, depending on how we normally communicate with you.

Notification of Changes:

• Updated Date: The "Last Updated" date at the top of this Privacy Statement will be revised to reflect the date of the most recent changes. We encourage you to review this statement periodically to stay informed about how we are protecting your information.
• Communication Channels: Changes to this Privacy Statement will be communicated through appropriate channels, such as email, website notifications, or other electronic means. The method of communication will be chosen based on the nature and significance of the changes.
• Continued Use: Your continued use of our website and services after any changes to this Privacy Statement constitutes your acceptance of such changes. If you do not agree with the changes, you should discontinue using our services and contact us to deactivate your account.
• Review and Consent: We recommend that you review this Privacy Statement periodically to stay informed about our data protection practices. Your ongoing use of our services signifies your acceptance of any modifications.

Amendment Scope:

• Changes to this Privacy Statement may include, but are not limited to, updates to our data collection practices, use and sharing of personal information, security measures, and user rights. We will ensure that any material changes are highlighted to users to maintain transparency.

Contact Information:

• If you have any questions or concerns about changes to this Privacy Statement, please contact us at Privacy [ @ ] GenesisRealEstateAfrica.com. We will make reasonable efforts to address your inquiries and provide clarity on any modifications.

8. Policy Questions and Enforcement

GENESIS REAL ESTATE AFRICA is committed to protecting the privacy and security of your personal information. If you have questions or concerns about our privacy practices or this Privacy Statement, you can contact us using the information provided below. We take all privacy inquiries seriously and will make reasonable efforts to address your concerns promptly and effectively.

Contact Information for Privacy Inquiries:

• Primary Contact: If you have any questions or concerns about this Privacy Statement or how your personal information is handled, please contact our Privacy Team at Privacy [ @ ] GenesisRealEstateAfrica.com.
• Escalation Process: If you are not satisfied with the response from our Privacy Team, you may escalate your concern to our Privacy Officer by sending an email to PrivacyOfficer [ @ ] GenesisRealEstateAfrica.com. We will acknowledge your email within 14 days and seek to resolve your concern within one month of receipt. For complex issues or a high volume of concerns, we will notify you if resolution will take longer, aiming to resolve within three months.

Regulatory Compliance:

• We comply with the Cyber and Data Protection Act (Chapter 12:07) of Zimbabwe and other applicable data protection regulations. If you believe that your privacy rights have been violated, you have the right to lodge a complaint with the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), the designated national data protection authority.

Policy Scope:

• Application of Policy: This Privacy Statement applies to all personal information collected by GENESIS REAL ESTATE AFRICA, whether collected directly from you or from other sources, including public databases and third parties. It covers information gathered through our websites, mobile applications, and other online services, as well as offline interactions and communications.
• Geographic Scope: The data protection practices outlined in this Privacy Statement are applicable regardless of the geographic location from which the data is collected. This includes data collected from users within and outside Zimbabwe.
• Types of Data Covered: The types of personal information covered by this Privacy Statement include, but are not limited to, contact information, demographic data, browsing and device information, and any other data that can identify an individual either directly or indirectly.
• Third-Party Data: This policy also applies to personal information obtained from third parties, ensuring that such data is handled in accordance with our privacy practices and applicable laws.

Transparency and Communication:

• Privacy Notice Updates: We will inform you of significant changes to our privacy practices through updates to this Privacy Statement and notifications via our website or email. Minor changes may be communicated through updates to this Privacy Statement alone.
• Continued Use: Your continued use of our website and services after any changes to this Privacy Statement constitutes your acceptance of such changes. If you do not agree with the changes, you should discontinue using our services and contact us to deactivate your account.
• Review and Consent: We recommend that you review this Privacy Statement periodically to stay informed about our data protection practices. Your ongoing use of our services signifies your acceptance of any modifications.

Internal Audits and Accountability:

• Internal Audits: We conduct periodic internal audits to assess compliance with our privacy policies and data protection regulations. These audits help us identify and address any potential issues in our data handling practices.

Internal Policies and Training:

• We have established internal policies and conduct regular training to ensure that our employees understand and comply with our data protection obligations. These measures are designed to promote a culture of privacy and security within our organisation.

Data Subject Rights:

• Right to Access: You have the right to request access to your personal information. This is sometimes referred to as a ‘Subject Access Request’. If we confirm that we hold your personal information, we will provide you with a copy of that data, free of charge. We may request proof of identity and sufficient information about your interactions with us to locate your data.
• Right to Correction: If the personal information we hold about you is incorrect or incomplete, you have the right to request correction or completion of your data. We will make reasonable efforts to comply with your request promptly.
• Right to Deletion: You have the right to request the deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent. Requests for deletion can be made by contacting us at Privacy [ @ ] GenesisRealEstateAfrica.com.
• Right to Restrict Processing: You have the right to request the restriction of processing your personal information if you contest the accuracy of the data, the processing is unlawful, or we no longer need the data for processing but you require it for legal claims. We will make reasonable efforts to comply with your request.
• Right to Data Portability: You have the right to request the transfer of your personal information to another organisation, or directly to you, in a structured, commonly used, and machine-readable format. This applies to data processed by automated means based on your consent or a contract.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or when processing is based on legitimate interests. If you object, we will cease processing your data unless we can demonstrate compelling legitimate grounds for the processing.
• Right to Withdraw Consent: If you have given your consent for the processing of your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Security Measures:

• We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. These measures include encryption, access controls, and regular security audits.

Third-Party Agreements:

• Data Processing Agreements: We enter into data processing agreements with third parties who handle personal information on our behalf. These agreements include provisions to ensure that personal data is processed in accordance with our privacy policies and applicable laws.

Detailed Consent Mechanisms:

• Granular Consent Options: Where applicable, we provide granular consent options, allowing you to choose specific types of data processing activities you consent to. This ensures that you have control over how your data is used.
• Implied Consent: In cases where explicit consent is not required, we rely on implied consent for certain data processing activities. By continuing to use our website and services, you consent to these practices.
• Consent Withdrawal: You have the right to withdraw your consent at any time. However, withdrawal of consent may affect your ability to use certain features of our services.

Retention Policies:

• Data Retention Policy: We maintain a data retention policy that outlines how long different types of personal information are retained. Data is stored only as long as necessary to fulfil the purposes outlined in this Privacy Statement, or as required by law. Retention periods may vary depending on the nature of the information and legal requirements in different jurisdictions.
• Periodic Review: We periodically review our data retention practices to ensure that we are not retaining personal information longer than necessary. Data no longer needed is securely deleted or anonymized.
• Legal and Business Justifications: Personal information may be retained for longer periods where necessary to comply with legal obligations, resolve disputes, enforce agreements, or protect our legal rights.

Monitoring and Enforcement:

• Regular Monitoring: We regularly monitor our data processing activities to ensure compliance with this Privacy Statement and applicable data protection laws. This includes conducting periodic reviews and assessments to identify and address potential issues and improve our data handling practices.
• Enforcement Mechanisms: We have established enforcement mechanisms to ensure compliance with our privacy policies. This includes taking corrective actions, imposing disciplinary measures, or terminating services of employees or third parties who fail to comply with our data protection standards.

Enforcement of Privacy Policies:

• We regularly review and update our privacy policies to ensure they remain effective and compliant with legal requirements. Non-compliance with our privacy policies by employees or third parties is taken seriously and may result in disciplinary action or termination of services.

"GENESIS REAL ESTATE AFRICA", "we", "us" and "our" refers to the global organisation or to one or more of the member firms or subsidiaries of Propdesk.ai, each of which is or may be a separate legal entity.